Help us match this broadband line

Your router is regularly connecting to our network, however we are currently having difficulty matching the connection requests to the correct customer account.

As you may know, we operate multiple broadband brands and have acquired a number of smaller customer bases over the years. If you are not a customer of any company within our group, please let us know and we will ensure the requests are stopped.

If you are one of our customers but do not recognise the brand names being referenced, simply provide your contact details and we will be happy to investigate this further for you.

Brands we own or have welcomed customers from

Your details

If you're not sure of the account number, enter the best reference you have from an email, bill, or welcome letter. If you are not a customer, you can leave this blank and use the address field to tell us what is happening.

Need a hand? Our team can use these details to check the account and get this connection matched properly. You can also call us on 01403 216133 if anything looks wrong. You'll need to provide the router serial number to our team to get this resolved.
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